Omnichannel (BETA)

One agent. Every channel.

Train once and deploy on web, WhatsApp, voice, and your own app. Same knowledge, same actions, same guardrails.

Problem

Every channel becomes a separate project.

Web, WhatsApp, voice, and in-app support each get their own bot, knowledge base, and rules. Updates drift and customers get inconsistent answers.

The same content is indexed separately per channel.

Actions and guardrails diverge between surfaces.

Quality and volume are impossible to compare across channels.

Launching a new channel means rebuilding from scratch.

Solution

One agent powers web, messaging, voice, and API with the same knowledge, actions, and guardrails on every channel.

Update knowledge once, and every channel stays in sync.

Widgets adapt to web; APIs power native apps.

Compare volume and quality by channel in one dashboard.

How it works