AI-to-Human Support Handoff

AI handles the routine. Your team handles the rest.

When confidence drops or a user asks for a person, the full conversation lands in your inbox, ready for a human to pick up.

Our team will help you get started.

Bring your team and AI together.

Confidence-based escalation rules. Full transcript preserved on handoff. Inbox queue for your support team. Agent learns from reviewed conversations.

Context preservation

Humans see what was asked, cited, and attempted.

Configurable triggers

Escalate on keywords, topics, or low confidence.

Closed-loop review

Coach the agent from real escalated cases.

Built to work together.

Knowledge Base

Give your agents a shared foundation of useful information. Organize sources, manage content, and keep the answers grounded in your business.

AI Actions

Connect your agent to configured tools and business services. Help it look up information and carry out the next step in a customer request.

Copilot

Work with Copilot as you build your agent. Describe what you need, review its suggestions, and keep your team in control of the result.

Better customer experiences
start with your team.