ChatropicI need to speak with someone about my refund.
Connecting you. Context attached.
InboxRefund request, full transcript
Context preservation
Humans see what was asked, cited, and attempted.
Human handoff (BETA)
AI handles the routine. Your team handles the rest.
When confidence drops or a user asks for a person, the full conversation lands in your inbox, ready for a human to pick up.
Problem
AI alone isn't enough for every case.
Edge cases, angry customers, and high-stakes requests need a person, but handoffs without context force customers to repeat themselves and frustrate your team.
Context loss
Humans start cold when transcripts don't travel with the escalation.
Wrong escalations
Everything routes to humans or nothing at all without confidence rules.
Queue overload
Agents still handle volume the bot should have resolved.
No feedback loop
Escalated cases don't improve the agent over time.
Solution
Smooth handoff, full context
Escalate on confidence, keywords, or user request with the full transcript, citations, and attempted actions waiting in your inbox.
Context preservation
Humans see what was asked, cited, and attempted.
Configurable triggers
Escalate on keywords, topics, or low confidence.
Closed-loop review
Coach the agent from real escalated cases.
How it works01 02 03 04
Launch human handoff in hours
Confidence-based escalation rules
Confidence-based escalation rules
Full transcript preserved on handoff
Full transcript preserved on handoff
Inbox queue for your support team
Inbox queue for your support team
Agent learns from reviewed conversations
Agent learns from reviewed conversations