Confidence-based escalation rules
SolutionBETA
When confidence drops or a user asks for a person, the full conversation lands in your inbox — ready for a human to pick up.
Humans see what was asked, cited, and attempted.
Escalate on keywords, topics, or low confidence.
Coach the agent from real escalated cases.
Ship human handoff with the full Chatropic platform — configured, tested, and ready to embed.
Confidence-based escalation rules
Full transcript preserved on handoff
Inbox queue for your support team
Agent learns from reviewed conversations