Omnichannel Inbox

Every conversation. One connected team.

Bring customer conversations and your team together. See the context, follow the AI’s answers, and step in when a customer needs a human.

Our team will help you get started.

A better answer starts with the full conversation.

Give your team a shared place to work, with the customer’s messages and details beside the reply.

Find the conversation that needs you

Work from inbox queues, filter conversations, and see what is assigned to your team.

Take over with context

Read the conversation before replying. Continue the exchange with a human response when the agent needs help.

Keep customer details close

Review the customer profile, conversation attributes, and labels in the expanded side pane.

Built to work together.

Knowledge Base

Give your agents a shared foundation of useful information. Organize sources, manage content, and keep the answers grounded in your business.

AI Actions

Connect your agent to configured tools and business services. Help it look up information and carry out the next step in a customer request.

Copilot

Work with Copilot as you build your agent. Describe what you need, review its suggestions, and keep your team in control of the result.

Better customer experiences
start with your team.