Knowledge Base

Your knowledge. Better answers.

Give your agents a shared foundation of useful information. Organize sources, manage content, and keep the answers grounded in your business.

Our team will help you get started.

Make what your team knows easier to use.

Bring knowledge into the workspace where you build and improve your agents.

Bring your sources together

Add and manage the content your agent uses to answer customer questions.

Keep knowledge organized

Review your sources and manage them in the knowledge hub.

Close the gaps

Use unanswered questions to find missing guidance and improve the content behind the next answer.

Built to work together.

AI Actions

Connect your agent to configured tools and business services. Help it look up information and carry out the next step in a customer request.

Copilot

Work with Copilot as you build your agent. Describe what you need, review its suggestions, and keep your team in control of the result.

Reporting

Bring agent performance into view. Review conversations, resolutions, customer satisfaction, and handoffs so your team can decide where to improve.

Better customer experiences
start with your team.