ChatropicAnswer
Give customers clear, accurate replies grounded in your FAQs, policies, help center, and internal knowledge.
Give every customer a better support experience.
Resolve FAQs, ecommerce issues, and payment questions with AI agents that take action.
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Support Resolution Agent
Resolves common customer issues using your knowledge, policies, and connected tools.
Identify the customer and issue
Check order, payment, or policy data
Resolve the request or prepare handoff
Design support journeys customers actually enjoy.
Bring answers, actions, and human handoffs into one AI-powered support experience.
Resolve
Let customers check orders, payment status, refunds, and account details directly in the conversation.
Reassure
Keep customers informed with next steps, status updates, and policy-aware guidance.
Escalate
When a human is needed, pass the full context so customers never have to repeat themselves.
Agents at workFAQ answersGroundedIssuesResolvedActionsCompletedHandoffsPrepared
Customer context
Make every reply feel personal.Support that remembers the customer.
Chatropic gives agents the customer context they need: conversation history, order details, payment status, policies, and previous actions, so every response feels relevant and helpful.
Proactive support appears before customers get stuck
Ask about FAQ...
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Experience builder
Shape the support experience from start to finish.Not just answers. Complete customer journeys.
Build AI agents for FAQs, ecommerce requests, payment issues, refunds, and escalations. Define what the agent should say, what it should check, when it should act, and when a human should step in.
Agents › Support Resolution Agent
Support Resolution Agent
Resolves common customer issues with your knowledge, policies, and tools.Triggers
✦ Customer asks about an order, refund, or payment
✦ FAQ answer needs policy context
✦ Customer asks to speak to a person
Instructions
- Verify customer context
- Check the relevant system
- Resolve or hand off with context
Actions
✦ Look up order status
✦ Release verified payment holds
✦ Create a handoff note when confidence is low
Guardrails
✦ Confirm customer identity before account changes
✦ Escalate chargebacks and policy exceptions
Review
✦ Test with ecommerce and payment conversations
✦ Approve before publishing to live customers
Human handoff
Make escalation feel seamless.Customers should not start over.
When a request needs human judgment, Chatropic prepares the handoff with the full transcript, customer details, cited sources, and attempted actions, so your team can continue the experience without friction.
Tasks
Coordinate customer issues across AI and human teams.
Backlog10
In Progress4
Memory
Every interaction improves the next experience.
KnowledgeInstructionsSkillsGuardrails
Why are customers seeing pending orders after payment?
Chatropic Agents
Deploy agents that answer, resolve, and take action
Configure, deploy, and monitor AI support agents that handle FAQs, ecommerce requests, and payment issues across every channel with guardrails, workflow actions, and clean human handoffs.
My payment went through, but my order still says pending.I found the payment and released the order for fulfillment.S Order released
Omnichannel agents
Give customers one consistent experience across web chat, email, WhatsApp, voice, and in-app support.
Resolution Rate83.4%
Resolved 87.3%Escalated 12.7%
100%50%0%17 Aug24 AugAnalytics
Measure resolution quality, channel performance, and where customers still need a better path to done.
Testing
Simulate FAQ, order, refund, and payment conversations before launch so CX teams can validate tone, accuracy, and action quality.
Guardrails
Set policies for PII, refunds, escalations, and approved actions so every agent stays on brand and compliant.
Workflows
Connect conversations to ecommerce, payments, CRM, and ticketing systems so customers get live answers and completed requests.
SlackTeamsJiraZendeskFreshdesk
Integrates with the tools your support team already usesSend context-rich handoffs to Slack and Teams, create or update Jira issues, and keep Zendesk or Freshdesk tickets synced with every customer conversation.