Content Gaps

Make the next answer better than the last.

Find the knowledge your customers are asking for. Review recommendations and related conversations, then turn missing guidance into useful content.

Our team will help you get started.

Learn from the questions that need your team.

Keep the recommendation, article, and conversation evidence together while you decide what to improve.

Prioritize recommendations

Review content gaps and their impact to choose which knowledge needs attention.

Read the related conversations

See the customer questions behind a recommendation before making a change.

Improve the article

Review the rendered article, open it in the editor, and mark the recommendation when you’re done.

Built to work together.

Knowledge Base

Give your agents a shared foundation of useful information. Organize sources, manage content, and keep the answers grounded in your business.

AI Actions

Connect your agent to configured tools and business services. Help it look up information and carry out the next step in a customer request.

Copilot

Work with Copilot as you build your agent. Describe what you need, review its suggestions, and keep your team in control of the result.

Better customer experiences
start with your team.