Helpdesk & FAQ

Turn your help center into a conversational assistant

Index existing articles and docs so users get direct answers instead of searching through categories.

Problem

Help centers are where answers go to hide.

Customers search categories, open five articles, and still file a ticket. Static FAQs don't match how people actually ask questions.

Keyword search fails when customers don't know your terminology.

The same how-to questions hit your queue every week.

Docs fall behind product changes while tickets keep coming.

Switching between chat, email, and helpdesk slows resolution.

Solution

Index your help center and let users ask in plain language, with article citations on every answer.

Answer how-to and policy questions from indexed content.

Natural language beats keyword search for most users.

Open a ticket when the agent cannot resolve the issue.

How it works