Safety & Security

Give your agent clear boundaries.

Define the topics your agent can discuss and the rules it should follow. Keep oversight part of the customer experience as your automation grows.

Our team will help you get started.

Guardrails
Topic controls

Allowed and blocked topics

Agent instructions

Define how your agent should respond

Conversation review

Inspect the interaction and its context

Human takeover

Let your team continue the conversation

Helpful answers, within your rules.

Configure guardrails for your agent and test its behavior against the situations your team expects to encounter.

Set topic boundaries

Manage allowed and blocked topics to guide what your agent should engage with.

Control your rules

Review guardrail settings and save changes from the agent’s configuration.

Keep a human path open

Use the inbox to inspect conversations and take over when a request needs your team.

Built to work together.

Knowledge Base

Give your agents a shared foundation of useful information. Organize sources, manage content, and keep the answers grounded in your business.

AI Actions

Connect your agent to configured tools and business services. Help it look up information and carry out the next step in a customer request.

Copilot

Work with Copilot as you build your agent. Describe what you need, review its suggestions, and keep your team in control of the result.

Better customer experiences
start with your team.