Reporting

Understand what’s working. See what needs attention.

Bring agent performance into view. Review conversations, resolutions, customer satisfaction, and handoffs so your team can decide where to improve.

Our team will help you get started.

Turn activity into a clearer next step.

Use your reporting workspace to see performance over time and investigate the conversations behind it.

Follow the key measures

Review agent chats, resolutions, satisfaction, and transfers in the performance dashboard.

Compare periods

Choose a date range and compare performance to see how your support is changing.

Find opportunities to improve

Use reporting alongside topic exploration and content gaps to focus your next update.

Built to work together.

Knowledge Base

Give your agents a shared foundation of useful information. Organize sources, manage content, and keep the answers grounded in your business.

AI Actions

Connect your agent to configured tools and business services. Help it look up information and carry out the next step in a customer request.

Copilot

Work with Copilot as you build your agent. Describe what you need, review its suggestions, and keep your team in control of the result.

Better customer experiences
start with your team.