ChatropicUnderstand
Identify the customer, request, sentiment, and details worth carrying forward.
Customer memory
Every interaction makes the next one better.
Give your agent a living, governed view of each customer: their preferences, orders, prior issues, and promises made, ready at the moment it matters.
MK
Maya K.
Customer since 2024
Prefers store pickup Size medium Last order #2048
New memoryGift wrap future orders Saved with consent
The capability
Personal service at scale, without asking customers to repeat themselves.
Designed for agentic service: the agent understands intent, coordinates work across systems, and stays accountable for the final outcome.
Built for resolution
Everything the agent needs to finish the job.
01
Useful memory
Save durable preferences and important facts while leaving temporary conversation noise behind.
Included in the platform
02
Complete history
Bring conversations, orders, actions, and outcomes into one chronological customer view.
Included in the platform
03
Grounded context
Combine customer memory with approved business knowledge and current operational data.
Included in the platform
How it works
One accountable agent. A clear path to done.
Retrieve
Load relevant memories alongside live customer and business data.
Respond
Use context naturally to answer and act without repetitive questions.
Remember
Store the useful outcome with controls for visibility, retention, and correction.
Ready to resolve more?