# Which support requests should you automate first?

Copy this worksheet and replace blank cells with your own evidence. Use fictional examples in sales conversations.

| Candidate workflow | Requests/month | Minutes/request | Approved source and owner | Identity or API needed | Risk and escalation | Decision |
|---|---|---|---|---|---|---|
| Delivery-policy FAQs (example) | | | Delivery policy; support manager | No customer record | Escalate exceptions | Evaluate |
| | | | | | | |
| | | | | | | |

Score each candidate 1–3 for repeatability and source readiness (3 = high), then 1–3 for integration effort and risk (3 = high). Priority score = repeatability + readiness − effort − risk. Use this only to start discussion: high-risk requests require review regardless of score.

Selected workflow:
Owner:
Ten test questions and expected answers:
Cases that must escalate:
Success threshold:

Next: https://chatropic.com/docs/explore/faq-support